TillSwitch includes built-in support directly inside the platform so you can get help without leaving your workflow.
In-app support
The fastest way to get help is through the support section inside your TillSwitch account. When you submit a ticket, we can see the context of your request and respond more efficiently.
What we can help with
- Issues with counts or workflows
- Questions about features
- Setup and onboarding support
- Troubleshooting unexpected behaviour
- Guidance on best practices
Support access and security
TillSwitch does not access your store data without permission.
If deeper support is required, you may be asked to provide a temporary access code from within your store. This ensures:
- You are aware of access
- Access is time-limited
- All actions are logged
Response times
We aim to respond quickly, typically within the same day during business hours.